Utility Customer Service

Synonym: 
ucs

What is Stormwater?

"Stormwater" usually refers to stormwater runoff, which is the flow of rainwater from impervious surfaces such as streets, sidewalks, driveways, parking lots, roofs, etc.

How do we know the meter did not speed up?

Because of its mechanical design, the meter cannot speed up. The meter is a positive displacement meter. This means that the meter will only register if water passes through it. A set of magnets transmits the motion of an internal disc, causing the numbers to turn only when water is passing through the meter. As a meter ages, it tends to slow down (measuring less water than actually passes through it) or stops altogether. If this happens, the city removes and replaces the meter.

Who owns the water meter?

The City of Edgewater owns the meter and the backflow prevention assembly as well as the pipes connecting them to our system. The property owner owns from the outside of the backflow prevention assembly into the building or home and is responsible for repair and maintenance.

service responsibility

How can I receive a credit for a pool fill?

Pool fills do not qualify for a high consumption water credit, although you may qualify for a sewer credit. Contact your sewer company, in writing or fill out a water adjustment form, or fill out our new Online Adjustment Form to request a sewer credit. Please include the date the pool was filled.

What is the amount of the sewer deposit?

For all single family residential service, the sewer deposit for a ¾" meter is $100.00. This deposit may be waived if you have a good utility credit rating. For residential locations with a 1" or larger meter, or for commercial properties, please contact Utility Customer Service for an amount.

What is the amount of the water deposit?

For all single family residential service, the water deposit for a ¾" meter is $100.00. This deposit may be waived if you have a good utility credit rating. For residential locations with a 1" or larger meter, or for commercial properties, please contact Utility Customer Service for an amount.

What happens if I don't receive a bill?

You should receive your bill around the same time every month. You may call the Utility Customer Service office at (386) 424-2400 Ext. 4000 to get your balance for payment. You may also access the automatic phone feature (386) 427-3279. Failure to receive your bill will not avoid disconnection of service.

What are e-Notifications or e-Bills?

As part of our effort to "Go Green", the City offers e-Notifications (also called e-Bills). After initiating e-Notifications, the first month you will receive two bills by both e-mail and paper, and then your monthly bill will only be e-mailed to you. Please Fill out our Go Green Form  to start e-Notifications.

What occurs if my payment is late?

A late fee of 5% of your bill will be added to your account if payment is not received by the due date stated on your bill. There is a Disconnection Fee of $35 applied to the account if not paid 30 days from the statement date found at the top of the bill. If you have received a bill with the previous balance not yet paid, then the bill must be paid before the disconnect date, to avoid shut off.

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