Pool/ Leak Adjustment Request
This form is to be used for adjustments only. We will issue credit only for pool fills (new construction or complete drain and refill for repairs). We do not issue credit for filling pools less than 5000 gallons, topping off pools, pressure washing, potable water usage for irrigation, waterbeds, outdoor fun equipment or spas. The sewer portion will be credited on the amount of water consumed for the fill. The owner is responsible for the water portion.
For leaks in plumbing lines, the adjustment will be the discretionary rate on water over the average. Sewer will be credited to the average. Toilet flapper will be the discretionary rate on water and no credit for sewer since the water went down the sewer.
Before we issue any credit on leaks, your consumption has to be two (2) times your average, ex: if your average is 5000 gallons a month, your consumption would have to be over 10000 gallons before we would issue credit.
***Service charges may apply when a service technician goes to a location other than normal read dates.
It is still the customer’s responsibility to have their bill paid by the due date.
***Note: When leak continues for three (3) or more months, there will be no adjustment for the third or subsequent months.
