Utility Customer Service

We are here to provide quality customer service to the residents and businesses in the City of Edgewater.

  • We service over 10600 utility accounts monthly
  • Answer all incoming calls to the City Hall complex       
  • Answer all incoming Emails to customer service
  • Post all payments over the counter, mail and drop box
  • Set up or terminate new owner or tenant accounts
  • Handle all customer complaints
  • Explain billing charges to customers
  • Processes service tickets for Field Operations
  • Process business tax receipts
  • Works side by side with Utility Billing
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