Utility Customer Service

Next to air, water is the most important element for the preservation of life. Water is a finite commodity which, if not managed properly, will result in shortages in the near future. Water conservation can go a long way to help alleviate these impending shortages.

1. Check your toilet for leaks. Put a few drops of food coloring in your toilet tank. If, without flushing, the coloring begins to appear in the bowl, you have a leak that may be wasting more than 100 gallons of water a day. Dye Tabs may be picked up at City Hall (104 North Riverside Drive) free of charge.

We are here to provide quality customer service to the residents and businesses in the City of Edgewater.

• We service over 10600 utility accounts monthly
• Answer all incoming calls to the City Hall complex       
• Answer all incoming Emails to customer service
• Post all payments over the counter, mail and drop box
• Set up or terminate new owner or tenant accounts
• Handle all customer complaints
• Explain billing charges to customers