FAQs

In 1988

The county contract was renewed on an annual basis until 1988 when the county decided not to renew the agreement. At this time, it was necessary for Edgewater to return the county equipment and purchase two Class A Pumpers as replacements. It was also August of 1988 that the first female firefighter was voted into the department. Until this time period, the department was solely male members and it wasn't until later that the charter was rewritten to reflect the change.

Category: History of Edgewater Fire- Rescue
In 1989

At the end of 1989, the fire department and the rescue department were joined together. Beforehand, they were completely separate with many members serving on both departments. In November of 1989, the city hired its first paid fire department members to create a combination career and volunteer department. The first hiring consisted of a fire chief and a lieutenant who were directed to hire an inspector and three additional firefighters. All staff members, with the exception of the fire chief, were hired from the volunteers. This made the department transition easier. The career members were scheduled to cover daytime hours during the week when the volunteer response was low due to the volunteers working regular jobs.

Category: History of Edgewater Fire- Rescue
In 1991

In March of 1991, the city hired additional personnel to staff a single apparatus 24 hours days Monday through Friday and left the weekends and holidays for volunteers to cover. This staffing schedule remained for one year until the staff lieutenant transferred to the operations division which provided the personnel to staff a single two-person engine 24 hours a day, seven days a week.

The department was staffed with 11 career personnel, including a fire chief with a staff assistant, a fire marshal and 24 volunteers. The Life Safety Division included the fire marshal who was responsible for performing life safety inspections and fire inspections of all new businesses within the city. All of the public education courses for the community and the "Learn Not to Burn" program also were coordinated through this division. The Operations Division consisted of 32 personnel divided into four shifts. Each shift had a driver/operator/sergeant and a volunteer corporal that were responsible for the management of their shift of eight personnel. Each shift was responsible for incident management, monthly company inspections, coordination of daily activities and administering required training courses to their shift members.

Category: History of Edgewater Fire- Rescue
In 1995

By 1995 the city continued to grow, as did the number of emergency incidents. Since the majority of the incidents were medical in nature and most of them required advanced life support, the city had decided to enhance the services with the addition of paramedics. With several members already having completed their paramedic training it was only a matter of obtaining appropriate equipment and licensing. The department identified the task as one of their goals and later began offering the enhanced services to the community on Dec. 25, 1995.

Category: History of Edgewater Fire- Rescue
In 1998

In 1998, the department promoted a new fire chief after the present chief resigned. The city also bought additional property in the Florida Shores subdivision and built a fire station there. With the new station, there was a need to hire additional staffing. New members were hired with the majority of them coming from the volunteer ranks. The fire chief felt it was important to try and hire the volunteers since they already had demonstrated their dedication to the city and knew the procedures.

Category: History of Edgewater Fire- Rescue
In 2001

In 2001 the department experienced another transition as the city manager had initiated some reorganization and placed the Code Enforcement and Animal Services into the department. The additional responsibilities required the department to create another division in order to supervise these services. The Division of Community Services was created and was supervised by the fire marshal.

Category: History of Edgewater Fire- Rescue
Is the property owner required to be present during the inspection?

The property owner or their designated representative must be present during inspections.  It is the responsibility of the property owner to inform the tenants of impending inspections and to provide access.

Is the property owner required to obtain permits for minor repair work?

Repair work normally requiring permits will still require permits; however, many items usually noted for repairs are exempt from permits.  Contact the Building Department at 386.424.2400 Ext. 1515 for clarification.

My home was broken into and it took an officer 15 minutes to respond. Why so long?

Calls for service are prioritized according to severity. Incidents that have already occurred and that do not have a suspect on the scene receive a non-emergency response. Our response times are very good, but sometimes officers are not available to handle every call immediately. If your call is an emergency, our officers will make every effort to respond in a timely fashion.

Category: Police FAQs
My question is not listed here, who can I call?

For further questions, please call Environmental Services at 386-424-2400 ext 4007 between the hours of 7:00 a.m. and 3:30 p.m., Monday – Friday.

Southard Enterprises, Inc. (current recycling contractor) may be reached at 386-426-8858.

Category: Refuse FAQ'S
Should I remove the caps on plastic bottles?

No, you may leave the cap on your plastic bottles.

Category: Refuse/Recycling FAQs
Should I rinse out cans/bottles/jars/containers?

Yes, all containers MUST be rinsed out. Food will contaminate the load of recyclables.

Category: Refuse/Recycling FAQs
The Story : Too Many Pets, Not Enough Homes

Each year approximately 15 million pets are sent to animal shelters across the country. Only 25 to 30 percent of these animals are reclaimed by their owners or adopted into new homes. The rest, some 11 million dogs, cats, puppies and kittens, must be put to sleep because there are simply not enough good homes for them.

The good news is that this fact of today can change. The tragedy of too many pets and not enough homes can be prevented by spaying and neutering our animal companions.

Category: Spay and Neutering FAQ
What are e-Notifications or e-Bills?

As part of our effort to "Go Green", the City offers e-Notifications (also called e-Bills). After initiating e-Notifications, the first month you will receive two bills by both e-mail and paper, and then your monthly bill will only be e-mailed to you. Please Fill out our Go Green Form  to start e-Notifications.

Category: Bills and Payments
What are the fees for this program?

The Business Tax Receipt is a ZERO charge. The Certificate of Use is $75.00 for the first year and $65.00 each year after. Payments will be due after inspection has been completed and approved.

What are the phone numbers for the local schools?

All Volusia County Public Schools are listed in the AT&T Real Yellow Pages business section under schools. You may also visit Website

Category: Administration FAQs
What can I do about speeding in my neighborhood?

If a traffic problem is reported, officers are directed to monitor the affected area more frequently as time permits. Simply call the non-emergency dispatch number (386) 424-2000 to file a traffic complaint.

Category: Police FAQs
What defines a property as being a residential rental property?

Residential rental property includes single-family dwellings, duplexes, apartments, town homes and condominiums which are leased, rented or occupied by a person or person other than the owner.

What do I need to do to File a Officer/ Traffic Complaint?

Traffic complaints may be submitted utilizing our online Traffic Complaint form

Officer complaints may be submitted utilizing our online Officer Complaint form

Category: Police FAQs
What happens if I don't receive a bill?

You should receive your bill around the same time every month. You may call the Utility Customer Service office at (386) 424-2400 Ext. 4000 to get your balance for payment. You may also access the automatic phone feature (386) 427-3279. Failure to receive your bill will not avoid disconnection of service.

Category: Bills and Payments
What if I have a water line break?

During Business Hours
Monday through Friday
8:00 AM- 4:30 PM
Phone Number: 386-424-2400

After Hours
Phone Number: 386-424-2490

Category: Water Line Breaks
What if I own more than one Residential Property in Edgewater?

You will be required to have one Business Tax Receipt and a Certificate of Use for each dwelling unit you own.

What if the property owner ignores their required participation in the program?

The program is an approved part of the City of Edgewater Code of Ordinances which provides for adequate penalties for noncompliance.  Individuals how fail to file a Business Tax Receipt and Certificate of Use with the City of Edgewater will be subject to a Citation and to a hearing before the Special Magistrate.  This is a mandatory program for all rental properties. 

What is "backflow"?

It's just what it sounds like: the water is flowing in the opposite direction from its normal flow. With the direction of flow reversed due to a change in pressures, backflow can allow contaminants to enter our drinking water system through cross-connections.

A potentially hazardous cross-connection occurs every time someone uses a garden hose sprayer to apply insecticides or herbicides to their lawn. Another cross-connection occurs when someone uses their garden hose to clear a stoppage in their sewer line.

Without a backflow prevention assembly between your hose and hose bibb (spigot or outside faucet), the contents of the hose and anything it is connected to can backflow into the piping system and contaminate your drinking water.

This hazardous situation can affect more than a single home. In 1977, an entire town in North Dakota had to be rationed drinking water from National Guard water trucks while the town's water distribution system was flushed and disinfected following contamination by DDT. Investigation determined that two residents spraying DDT had made direct cross-connections to their homes. A backflow condition had occurred, sucking the DDT through the home piping systems and out into the town's water distribution system.

Backflows due to cross-connections are serious plumbing problems. They can cause sickness and even death. However, they can be avoided by the use of proper backflow prevention assemblies. Each spigot at your home should have a hose bibb vacuum breaker installed. This is a simple, inexpensive assembly which can be purchased at any plumbing or hardware store. Installation is as easy as attaching your garden hose to a spigot.

Are you unknowingly exposing your family to potentially harmful bacteria and viruses?

Category: Miscellaneous
What is a "cross-connection"?

A cross-connection is a permanent or temporary piping arrangement which can allow your drinking water to be contaminated if a backflow condition occurs.

Category: Miscellaneous

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