High Consumption and Leaks FAQs
Pool fills do not qualify for a high consumption water credit, although you may qualify for a sewer credit. Contact your sewer company, in writing or fill out a water adjustment form, or fill out our new Online Adjustment Form to request a sewer credit. Please include the date the pool was filled.
You may receive a water credit if the bill with high consumption is at least 2 times more than your average consumption. Only one credit per twelve-month period may be granted. If the high consumption overlaps a two-month period, the City will calculate the credit on months that were affected. Customers on Edgewater sewer could be given a sewer credit back down to their average. To inquire about a sewer credit from the other utilities, please call them directly. Please click on Water Adjustment Form for more details or fill out our new Online Adjustment Form.
